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REFUND POLICY

REFUND POLICY
Last Updated: 03/03/2025

This Refund Policy outlines the conditions under which refunds are issued for services provided by CognitiaI, an AI SaaS platform operated by SKYLINE DIGITAL GROUP LTD ("Company," "we," "us," or "our"). By using our services, you agree to this Refund Policy.

1. GENERAL REFUND POLICY

1.1 No Refunds for Used Services: Since our services are digital and subscription-based, we generally do not offer refunds once a subscription period has started or the service has been used.
1.2 Refund Eligibility: Refunds may be considered under the following circumstances:

  • Duplicate payments

  • Billing errors caused by us

  • Failure to deliver the promised service due to technical issues on our side

  •  1.3 Non-Refundable Situations: Refunds will not be issued for:

  • Change of mind or dissatisfaction with AI-generated outputs

  • Failure to cancel a subscription before renewal

  • Service disruptions due to user-side issues (e.g., internet connectivity)

2. FREE TRIAL AND CANCELLATION

2.1 Free Trial: If a free trial is available, you can cancel anytime before the trial period ends to avoid charges. Refunds are not provided for charges after the trial expires.
2.2 Subscription Cancellation: Users can cancel subscriptions anytime via their account settings. Cancellations take effect at the next billing cycle, and no refunds are issued for unused portions of a billing cycle.

3. REFUND REQUEST PROCESS

3.1 Submitting a Refund Request: To request a refund, contact our support team at info@cognitiai.uk with the following details:

  • Your account email

  • Transaction details (date, amount, payment method)

  • Reason for the refund request
    3.2 Processing Time: Refund requests will be reviewed within 7-10 business days. Approved refunds may take 5-15 business days to reflect in your account, depending on your payment provider.
    3.3 Payment Gateway Fees: Any processing fees deducted by payment gateways are non-refundable.

4. EXCEPTIONS AND MODIFICATIONS

4.1 We reserve the right to assess refunds on a case-by-case basis.
4.2 This policy may be updated at any time, and continued use of our services constitutes acceptance of the revised policy.

5. CONTACT US

For refund inquiries, contact us at:

  • Email: info@cognitiai.uk

  • Phone: +44 20 3769 3792

  • Address: 128 City Road, London, United Kingdom, EC1V 2NX